Terms & Conditions

Hotel Gift Vouchers

Gift Vouchers for Deans Place Hotel can be purchased online. You can also call Reservations on 01323 870248 to place your order. Vouchers can be delivered by post – in a presentation box £10.00 or an envelope £3.50 – or sent via email Free.

Using Purchased Hotel Gift Vouchers

1) Deans Place Hotel gift vouchers must be redeemed via our Reservations Centre by calling 01323 870248.
2) Monetary gift vouchers can be used to pay for room accommodation and supplementary items (e.g. meals, beverages, etc.) purchased during your stay at Deans Place Hotel and charged to your room bill. Monetary gift vouchers can also be used to pay for meals and beverages independent of room accommodation.
3) When you book your experience or redeem your voucher against a booking, the voucher will be validated and redeemed electronically.
4) Deans Place Hotel gift vouchers cannot be used to guarantee or pay for a booking made online/via our website.
5) Deans Place Hotel gift vouchers are issued in British Pounds Sterling and accepted at their face value at Deans Place Hotel only.
6) Deans Place Hotel gift vouchers may not be exchanged for cash in part or whole.
7) No change will be given on Deans Place Hotel gift vouchers.
8) Deans Place Hotel gift vouchers have a validity of 12 months from the date of issue unless otherwise stated in the voucher offer description. Some promotional vouchers may have a shorter validity period. The validity date is shown on the voucher. If you do not use your Deans Place Hotel gift vouchers within the given validity period it will no longer be valid.
9) Deans Place Hotel gift vouchers are transferable should you choose to give them to another person.
10) Our gift vouchers feature a unique voucher number, may only be redeemed once, are non-transferable and may not be exchanged for cash and cannot be replaced if lost.
11) Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null & void.
12) Deans Place Hotel gift vouchers must be presented in paper form or forwarded to mail@deansplacehotel.co.uk in order to redeem.
13) Vouchers may not apply to certain dates and events, including Christmas and New Year. Please speak to someone in advance to check.
14) If we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, up until the time the voucher has been redeemed, and you will receive a full refund of any charges already paid.
15) Vouchers can be used subject to availability, and may not be available to redeem on certain dates.
16) Stay vouchers including dinner will only include an allowance of up to £38 per person. orders over this amount will be charged to the guests account.

Gourmet Society 25% Off

1) You must be a Gourmet Society member – Click here to go to the Gourmet Society website and join
2) Discount is available on the set lunch and dinner menu ONLY
3) Discount not available on Sunday Lunch
4) Discount is NOT applicable on the bar menu.
5) Discount is not available on special occasion days e.g Valentine’s Day, Mothering Sunday, Father’s Day, Religious Festivals and any other occasion days.
6) The 25% Off Your Bill is for a maximum of 4 people only.
7) Advance Bookings only
8) Mention discount card on booking
9) Deans Place Hotel, Reserve the right to withdrawn any discount if any of the above terms and conditions have not been adhered to.

Buy A Gift Dining Voucher

1) Advance bookings only
2) Voucher requires validation on booking and is redeemed.
3) Therefore any cancellation of bookings is charged at full voucher value
4) Dinner inclusive upto a £38 per person allowance.
5) Supplemented items can be ordered but will be charged locally
6) Wine included is a set red or white wine, to upgrade to our House wines a local charge will be applied.

Using Discount Vouchers

1) Discount vouchers must be mentioned via our Reservations Centre by calling 01323 870248 in advance of your arrival.
2) Discount vouchers have no monetary value.
3) Discount vouchers will only be valid in certain departments of the hotel.
4) When you book your experience or redeem your voucher against a booking, the voucher will be validated before redemption.
5) Discount vouchers cannot be used to guarantee or pay for a booking made online/via our website.
6) Discount vouchers may not be exchanged for cash in part or whole.
7) No change will be given on Discount vouchers.
8) Discount vouchers can be refused subject to availability and not advance booking.
9) Maximum of 6 guests per voucher.
10) Discount vouchers must be presented in paper form or forwarded to mail@deansplacehotel.co.uk in order to redeem.
11) Not available on certain dates.
12)Voucher not valid on private events.
13)No photocopies
14)Discount applies to food only
15)Discount only available during Lunch and Dinner
16)Excludes Afternoon Tea
17) The validity date is shown on the voucher. If you do not use your Discount vouchers within the given validity period it will no longer be valid.